Privacy Policy

01 Information We Collect

Depending on how you use SerlizTech, we may collect:

• Contact information: Information you voluntarily provide when contacting us.
• Uploaded media: Audio, video, images, and other files submitted for analysis or processing.
• Usage information: Technical information such as browser type, device information, IP address, and server request logs.
• Communication information: Information included in messages or inquiries sent to us.

02 How We Use Your Information

We use information for purposes such as:

• Providing and operating SerlizTech services.
• Analyzing and processing submitted media.
• Generating AI-assisted analysis and results.
• Providing transcription functionality.
• Maintaining website security and reliability.
• Responding to support requests.
• Improving our services and resolving technical issues.

We do not use personal information for purposes unrelated to the purposes for which it was collected unless permitted by applicable law or with appropriate consent.

03 Uploaded Files and Media Processing

When you submit audio or video files for processing, SerlizTech temporarily stores uploaded files on its processing server.

For the transcription workflow, the application attempts to delete the temporary upload directory after processing, including when processing fails or is cancelled.

Temporary file deletion may occasionally fail because of technical or permission-related issues. We log cleanup errors so they can be investigated.

Do not upload confidential, sensitive, or personal material unless you have the right to submit it and understand the nature of the processing.

Different SerlizTech tools may use different processing workflows. Their storage and retention practices should be reviewed separately.

04 Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, or as required by applicable law.

Temporary media files are intended to be removed following the relevant processing workflow. Technical logs, support communications, and other information may have different retention periods.

When information is no longer required, we take reasonable steps to securely delete or anonymize it.

05 Disclosure and Third-Party Services

We may use hosting providers, infrastructure services, or other service providers to operate SerlizTech. These providers may process information on our behalf where necessary to provide the services.

We do not sell personal information.

Where a service provider processes personal information outside Canada, we will provide the disclosures required by applicable privacy law, including the relevant country and authorized processing purposes.

We may also disclose information where required or authorized by law.

06 Cookies and Similar Technologies

Our website may use essential technologies required for website operation, security, and functionality.

We currently do not intentionally use Google Analytics, Google Tag Manager, Microsoft Clarity, or advertising tracking tools.

Browser settings can be used to manage or restrict cookies. Disabling certain essential technologies may affect website functionality.

07 Information Security

We take reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, alteration, loss, or destruction.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

08 Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Ask questions about how your information is used.
• Withdraw consent where applicable.
• Submit a privacy complaint.

To exercise these rights, please contact us using the contact details below.

09 Changes to This Policy

We may update this Privacy Policy when our services, technology, or legal obligations change.

The latest version will be published on this page with its updated revision date.